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Avaya Earns Metrigy MetriStar good company and customer Sentiment Awards for Avaya OneCloud™ UCaaS and CCaaS options

TMCNet: Avaya Earns Metrigy MetriStar Top Provider and Customer Sentiment Awards for Avaya OneCloud™ UCaaS and CCaaS Solutions

Avaya Earns Metrigy MetriStar precise provider and customer Sentiment Awards for Avaya OneCloud™ UCaaS and CCaaS options

Avaya (NYSE: AVYA), a worldwide chief in options to boost and simplify communications and collaboration, nowadays announced it has been recognized by way of Metrigy for 2 recent accolades - MetriStar desirable company award for personnel Optimization (WFO) Platform and MetriStar properly customer Sentiment for Avaya (information - Alert) OneCloud™ UCaaS. Avaya turned into singled out based on its achievements in providing innovation for customer engagement, and assisting companies obtain enterprise desires, profits objectives and efficiencies.

Metrigy relies on real-world results offered by way of corporations that are using the technologies tracked in the MetriStar software. The business has users evaluate their providers in keeping with both business success metrics and consumer rankings, permitting them to identify providers which are offering success throughout the board. Avaya's most recent accolades spotlight the enterprise's innovation in UCaaS and CCaaS solutions, with excessive basic sentiment in comparison to other opponents.

MetriStar good company Award for Avaya workforce Engagement

Metrigy's CX and staff Optimization: 2021-22 research examine discovered that in the past year, fifty five % of organizations delivered group of workers Optimization (WFO) purposes to their portfolios, and 79 percent peculiarly cite team of workers management equipment as basic to assisting them manage remote teams right through the COVID-19 pandemic.

Avaya body of workers Engagement, a part of the Avaya OneCloud CCaaS portfolio, grants measurable value to corporations that wish to enrich agent and consumer experiences, whereas making contact middle operations greater efficient. The record notes, "Avaya's valued clientele stated a 7.5% lessen in operational expenses-more than two times the ordinary trade in operational costs within the analyze. Avaya customers also stated a 51.1% development in agent effectivity, compared to the general of forty six.6% within the analyze at huge. moreover, Avaya customers noticed a 33.7 percent enhance in income, a 50.3% improvement in consumer scores, and a 59.7 percent development in worker satisfaction."1

"WFO comprises a vital set of purposes that CX leaders are the use of to enrich both client and agent adventure," says Robin Gareiss, CEO and important analyst of Metrigy. "Given the stiff competition during this container, Avaya's performance speaks to not best its know-how prowess but also its capacity to enhance business metrics."

MetriStar proper consumer Sentiment Award for Avaya OneCloud™ UCaaS

UCaaS represents the biggest segment of the UC architecture landscape; amongst those still working on-premise calling systems, very nearly forty p.c are either planning to stream to UCaaS, or are currently evaluating the sort of circulate.1Avaya OneCloud™ UCaaS solutions have converted the ordinary video meeting to enable immersive, at all times-on collaboration, assisting corporations meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. because the world goes forward to new, hybrid work fashions, Avaya is empowering cross-purposeful groups to collaborate throughout departments and locations in ways that help steer clear of the video call fatigue associated with restrained apps that lack Avaya innovation.

Out of 15 suppliers evaluated, Avaya had the properly usual client sentiment score o 3.39 out of a likely four.0. "Avaya's consumer sentiment rankings have been pushed by means of proper ratings in technical facets, reliability, and audio efficiency. Avaya additionally scored close the top normal for innovation. Avaya's purchasers give Good Marks to the capabilities of its answer, as well as its high best."1

"The cost of the properly customer Sentiment MetriStar award is that it's completely according to how purchasers fee their suppliers," says Irwin Lazar, President and foremost Analyst, Metrigy. "Avaya's scores display that it's providing a high stage of facets, efficiency, provider, and reliability to its consumers."

"ultra-modern valued clientele are greater subtle than ever - they know what they need, and it's effortlessly expected that companies keep in mind and deliver," talked about Anthony Bartolo (information - Alert), executive vp and Chief Product Officer, Avaya. "The Avaya OneCloud CCaaS and UCaaS portfolios are the bridge that connects each journey, for every adult, throughout each purchasers' total business. It takes a holistic, AI-driven strategy to carry what your shoppers and personnel desire-even earlier than they feel to ask-and brings all and sundry together in a seamless adventure."

1https://www.avaya.com/en/files/metrigy-20210615-metristar-wfo-avaya.pdf

additional supplies

About Avaya

organizations are constructed with the aid of the experiences they supply, and time-honored hundreds of thousands of those experiences are delivered by way of Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that carry game-changing business benefits. Our cloud communications options and multi-cloud utility ecosystem energy customized, clever, and easy client and employee experiences to help obtain strategic ambitions and favored effects. together, we are dedicated to help develop your business by supplying Experiences that count number. gain knowledge of more at http://www.avaya.com.

About Metrigy

Metrigy is an innovative research firm focusing on the unexpectedly changing areas of Unified Communications (news - Alert) & Collaboration (UCC)/digital workplace, and client journey (CX)/contact core-along with a number of connected applied sciences. Metrigy supplies strategic counsel and informative content material, backed via basic analysis metrics and analysis, for technology providers and enterprise corporations.

Cautionary notice involving forward-searching Statements

This doc includes definite "forward-searching statements." All statements aside from statements of ancient fact are "ahead-looking" statements for purposes of the U.S. federal and state securities laws. These statements could be recognized by the use of ahead-searching terminology comparable to "anticipate," "believe," "proceed," "could," "estimate," "expect," "intend," "may," "might," "our imaginative and prescient," "plan," "skills," "preliminary," "predict," "should still," "will," or "would" or the poor thereof or other variations thereof or comparable terminology. The company has based these forward-searching statements on its present expectations, assumptions, estimates and projections. while the company believes these expectations, assumptions, estimates and projections are low-budget, such forward-searching statements are simplest predictions and involve everyday and unknown dangers and uncertainties, many of which can be beyond its control. The elements are discussed in the enterprise's Annual report on kind 10-ok and subsequent quarterly stories on form 10-Q filed with the Securities and trade fee (the "SEC (news - Alert)") purchasable at www.sec.gov, and might trigger the company's specific outcomes, performance or achievements to differ materially from any future effects, efficiency or achievements expressed or implied by means of these forward-searching statements. The enterprise cautions you that the record of essential elements included within the enterprise's SEC filings may also no longer include all the fabric factors which are crucial to you. moreover, in light of those hazards and uncertainties, the concerns referred to within the forward-searching statements contained during this press unlock may also now not in reality take place. The company undertakes no duty to publicly update or revise any ahead-looking observation because of new counsel, future movements or otherwise, except as in any other case required via legislations.

All logos recognized by using ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. All other emblems are the property of their respective house owners.

supply (news - Alert): Avaya Newsroom

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