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Avaya Holdings Corp (AVYA) Q3 2021 salary call Transcript

a close up of a logo: Avaya Holdings Corp (AVYA) Q3 2021 Earnings Call Transcript © supplied by way of The Motley fool Avaya Holdings Corp (AVYA) Q3 2021 earnings name Transcript

Avaya Holdings Corp (NYSE: AVYA)

Q3 2021 salary name

Aug 9, 2021, 8:30 a.m. ET

Contents:
  • prepared Remarks
  • Questions and answers
  • name members
  • organized Remarks:

    Operator

    Greetings. Welcome to Avaya's Fiscal 2021 Third Quarter income call. [Operator Instructions]. Please, notice this convention is being recorded.

    i would now turn the convention over to Michael McCarthy, vice president of Investor family members. thank you. You may also begin.

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    this article is a transcript of this conference call produced for The Motley idiot. while we try for our foolish most useful, there can be mistakes, omissions, or inaccuracies in this transcript. as with any our articles, The Motley fool doesn't anticipate any responsibility for your use of this content, and we strongly inspire you to do your own research, including listening to the call yourself and studying the business's SEC filings. Please see our terms and prerequisites for extra particulars, including our mandatory Capitalized Disclaimers of legal responsibility.

    The Motley fool has no place in any of the stocks mentioned. The Motley idiot has a disclosure coverage.

    Michael W. McCarthy -- vice chairman Investor relations

    thanks. Welcome to Avaya's fiscal 2021 Q3 Investor name. Jim Chirico, our President and CEO; and Kieran McGrath, our government vice chairman and CFO, will lead this morning's call and share with you some prepared remarks before taking your questions. becoming a member of them this morning may be Anthony Bartolo, our Chief Product Officer; Stephen Spears, Chief income Officer; and Dennis Kozak, Senior vice chairman of global Channel. in keeping with social distancing mandates, each and every of us on this morning's call are assembled from our far flung locations.

    The earnings release and investor slides, which encompass highlights of our ESG initiatives and performance spoke of on this morning's name are accessible on the Investor page of our web page as well as the eight-k filed today with the SEC. This may still assist in your understanding revised fiscal consequences. All financial metrics referenced on this name are non-GAAP, with the exception of revenue. we now have included a reconciliation of such non-GAAP metric measures to GAAP in the earnings release and investor slides. We can also make forward-searching statements that are based on present expectations, forecasts and assumptions, which remain area to risks and uncertainties that might cause specific effects to vary materially.

    In selected, the world economic system continues to be impacted by using COVID-19 and the extent of its continued influence on our company will rely upon a few components that encompass, however might also no longer be confined to, severity and period including the emergence of latest variants in addition to movements taken or not taken by means of governments, groups and buyers in line with the pandemic, all of which continue to conform and stay uncertain at the present. counsel about risks and uncertainties may be found in our most fresh filings with the SEC, together with our form 10-ok and subsequent 10-Q experiences. it be Avaya's coverage not to reiterate counsel, and we undertake no duties to update or revise forward-looking statements within the experience information or instances exchange, apart from otherwise required through legislations.

    i could now flip the name over to Jim.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Thanks, Mike. respectable morning all and sundry and thanks for joining us today. across each enterprise segment within the business, we're seeing tremendous organizations turning to Avaya more and more to e book them through their digital transformation adventure. Our know-how and solutions are featuring consumers with the ability to grow their companies while enhancing their own client experiences and we continue to make the investments that make stronger our portfolio, drive innovation and extend our digital capabilities to fulfill the brand new and emerging opportunities in entrance of us. Our third quarter performance speaks volumes to the huge progress we've got made on the transformational journey that we launched into. we're executing ahead of plan and that i may now be prouder of the Avaya team for his or her resiliency, adaptability and the capabilities they bring to bear each and each day.

    The solid monetary results we delivered exceeded expectations across the board in profits, profitability and most significantly in ARR. Equally encouraging is that we're seeing amazing performance across all areas of our company, including our average company segments. Our three-pronged approach to radically change to cloud and SaaS, grow the enterprise and sustain our tremendously profitable business model continues to ebook the style we are operating and we will continue to double down on our strengths in these areas.

    starting with ARR, Q3 represented an extra effective quarter growing 23% sequentially and over 275% from a yr in the past. Our increase continues to outpace our plan, and as a result, we are once again elevating the excessive conclusion of our counsel to $500 million for the end of the fiscal 12 months. it's noteworthy that over ninety five% of our ARR comes from enterprise contracts stronger than $100,000 in cost and over a fifth of our deals are stronger than $5 million in price. here is a testomony to the electricity of our company, innovation and digital capabilities and underscores our leading place as the partner of option to business businesses who depend on Avaya to vigour their mission crucial operations. ARR is a real indicator of traction in our transition to cloud and SaaS and we will develop from virtually $200 million in FY20 to $490 million -$500 million at the end of FY21. we are smartly ahead of schedule and we at the moment are looking forward to to hit $1 billion in ARR through the end of 2022.

    relocating to revenue, we delivered our fifth consecutive quarter of 12 months-over-yr income boom. The composition of that revenue continues to Excellerate with forty% coming from CAPS, over 64% of it ordinary in nature and roughly ninety% of revenue from software and functions. Our earnings efficiency continues to enhance and it is reflective of the investments we are making in abilities, innovation and our ecosystem and demonstrates that the basics of our business model continues to be strong and underscores our shift is taking hang. crucial is our capability to continue to pressure amazing profitability, because the business delivered $173 million of adjusted EBITDA or approximately 24% of profits. in step with expectations that we previously shared, we're sustaining our model while at the identical time making investments in R&D and go-to-market required to toughen our position. Kieran will stroll you in the course of the particulars of our economic efficiency in a second.

    A key component of our go-to-market transformation is capability to leverage the significant strength that comes from our breadth, depth and world attain, together with our technology and highly differentiated capabilities. To amplify these strengths to take capabilities of the demand we are seeing, we implemented a land, undertake, expand and renew go-to-market movement.

    On the land front, we continue to see large new customer acquisition. We introduced approximately 1,700 new emblems this quarter, essentially the most we now have introduced in the past two years. This success reflects the competitiveness and market acceptance of our new offerings. large organisations, proceed to set the tempo. once once again, we signed a hundred deals with $1 million of TCV or extra for the fifth consecutive quarter. 19 of these offers were greater than $5 million and three had been more desirable than $10 million in value.

    For adoption and enlargement. here is gold standard evidenced via the persisted energy of our habitual revenues, increasingly longer contract lengths in cloud and subscription as neatly because the potency of our new presents, each of which i may contact on in a minute.

    On the renewal entrance, retention rates have not ever been greater significant as we are making the transition to the cloud. here is one of the vital areas the place we're making big investments and expanding our technical expertise and consumer success substances to capitalize on the possibility to grow the entire lifetime price of our shoppers. Over the remaining three years, we have now developed a magnificent portfolio of solutions to unlock the inherent possibility that includes having long-time period loyal relationships with our customers.

    starting with Avaya deepest cloud, this solution allows the customization it truly is crucial to assisting the complicated day-to-day needs of our enterprise shoppers that need to cloud adventure, however still have regulatory necessities and protection policies to satisfy or readily want and want to operate in a blended hybrid environment. Importantly, inner most cloud represents a meaningful dedication, however usually better lifetime customer value. A measure of this success is our bookings growth and hammering that success on over the closing 12 months, our ARR has greater than doubled. One such consumer, popular Atomics, a big defense contractor necessary our UC answer that maintains compliance with federal information processing necessities. They chosen our secure, private cloud solution to satisfy the needs of 18,000 clients throughout greater than 25 sites, which also contains faraway working capabilities. this is a 5-12 months, $15 million deal and representative of the classification of private cloud deals we're profitable and seeing in our pipeline.

    moving to Avaya OneCloud subscription. here is a true price vector for us which drives earnings, longer-time period commitments of about three years, large upside and provides our purchasers with a less complicated path to move to the cloud when and how they opt for. Demand for extra consumption like models continues to be amazing, and although we've hundreds of thousands of seats already beneath contract, we are still within the early tiers of converting our huge world installed base. additionally, we are pleased with our new emblem wins, which approximately doubled from what we pronounced to you in March, attracting new customers highlights the market shift from capex to opex together with the significance of getting extremely bendy presents. for instance, we just received a multi [Indecipherable] Avaya platform to provide a total UC and [Indecipherable] including multi journey contact middle, IVR, WEM and video throughout social media and standard channels. Avaya's answer became differentiator over the competitors according to the power of our full portfolio along with expert functions capabilities and then appreciation for our usual consumer event strategy.

    Demand for public cloud options grew based on our expectations as we continue to extend our go-to-market action and layer mannequin. For CCaaS in selected, we are seeing a robust stage of customer engagement, our pipeline is constructing as we continue our international rollout. in addition, we are constructing and investing in our ecosystem of companions who're and should proceed to play an more and more better function in our CCaaS go-to-market. above all, we recently announced how we have elevated our relationship with Salesforce by means of making the complete latitude of deployment alternate options for Avaya OneCloud contact core built-in with Salesforce carrier cloud. i am also delighted to welcome the team from CT integrations to the Avaya family. Avaya closed on the strategic tuck-in acquisition prior this month. CT gives Avaya with additional digital capabilities over the top for our contact center put in base along with a wealthy library of connectors for swift integration into further third-birthday party options, assisting to supercharge our public CCaaS solution.

    Avaya Cloud workplace. We delivered our optimal quarter yet and we are located to continue that momentum as our new agent channel grows, extra elements are released and international growth continues. Our win quotes proceed to increase, including one customer win over 12,000 seats, and it is apparent that our functions capabilities and insurance are precise differentiators. in the long island, we're proud to were selected through the Empire State Realty have confidence to deliver Avaya Cloud office to over 500 clients throughout their 14 retail and office areas, including the iconic Empire State building itself. the first constructing to attain the cloud is now totally linked to the cloud.

    And in a aggressive deal, Empire State Realty trust mentioned that the pliability, scalability and cost discount rates have been the key motives behind their resolution. an additional illustration is Agnes Scott college in Georgia. no longer only did they wish to circulate to the cloud and enhance their communique and collaboration capabilities, however they additionally necessary to make certain compliance at scale with Kari's legislations in E911. The university chosen Avaya Cloud workplace for greater than a 1,000 clients, environment affordability, modernization and compliance as key resolution components.

    Turning to CPaaS. here is a force multiplier for our platform. With CPaaS, we are capable of abruptly integrate and compose solutions that mix third celebration purposes with their own areas and CCaaS offerings, featuring purchasers with large price and riding a quicker return on their funding. velocity of deployment and composability are more and more crucial as we proceed to seem for new easy methods to work and what continues to be a extremely dynamic work ambiance.

    ARR from CPaaS grew fifty two% quarter-over-quarter and demand for these capabilities to assist the extension of our platform is increasing vastly. One specific use case that resonates with me is how Avaya working with a accomplice turned into able to installation our collaboration solution in support of India's Medic CII initiative and simply days the use of spaces and CPaaS. This initiative connects COVID-19 patients with certified docs from any place to guide their restoration while assisting lighten and overburden healthcare system and fills a essential gap in patient care.

    In abstract, Avaya's innovation engine has never been more desirable. we've make stronger our portfolio greatly during the last 18 months and have a rich pipeline of accurate and more desirable solutions coming down the pike, which is enabling our valued clientele to enrich their purchasers' experiences and compete and win.

    With that, i may hand the call over to Kieran.

    Kieran McGrath -- Chief financial Officer

    thank you, Jim. good morning, all and sundry. As a reminder, all figures outlined on this name are as mentioned unless in any other case indicated in regular currency. As Jim highlighted in his remarks, the success of Avaya's company mannequin transformation event remains measured by means of both key performance warning signs that we now have been applying to song our transformation growth. CAPS and OneCloud ARR. both of those metrics continue to significantly exceed our personal very aggressive expectations. This has enabled us to confidently predict that we will obtain our $1 billion OneCloud ARR target through the conclusion of the 2022 calendar year.

    Turning to the numbers, for the third quarter of our fiscal 2021, salary turned into $732 million, this represents a fifth consecutive quarter of as mentioned yr-on-12 months increase, which turned into plus 2% within the quarter or minus 1% in steady forex over the $721 million within the 12 months in the past length, and compares to $738 million in Q2 of fiscal 2021. Our OneCloud ARR metric exited the quarter at $425 million, which represents 23% of sequential growth and is up 276% 12 months-on-yr. in line with Avaya's core power within the commercial enterprise phase, consumers paying superior than $1 million annually accounted for sixty four% of complete ARR. similarly, contact middle was again about 60% of our total OneCloud ARR. profits contribution from CAPS or Cloud Alliance companions and Subscription represented forty% of total earnings in keeping with Q2. we're glad that the June quarter recorded the greatest yet earnings contribution from our public cloud options, which covered Avaya Cloud office.

    For our third fiscal quarter, routine salary accounted for sixty four% of total revenue. meanwhile, application and functions represented 88%. These metrics replicate mighty hardware product contribution considered this quarter. Non-GAAP gross margin become sixty one.5% in the third quarter in comparison to 61.2% within the 12 months ago length and 61.eight% sequentially.

    Turning to complete profitability margin and money circulation metrics for the quarter. Third quarter non-GAAP operating profits was $146 million, representing a non-GAAP working margin of 20%, down 280 foundation elements year-on-12 months. Adjusted EBITDA turned into $173 million representing an adjusted EBITDA margin of 24%, down 230 foundation features 12 months-on-12 months. As we have discussed in prior income meetings, according to our enterprise transformation Avaya continues to tremendously step up our cloud investments in each R&D and earnings and marketing. In Q3, this results generic 13% yr-on-year dollar investment raise in these two categories. Non-GAAP EPS was $0.75 in the third quarter compared to $0.ninety five within the year in the past length and $0.74 sequentially.

    Now turning to cash movement, we generated $eleven million from operations or 2% of complete income contributing to an ending cash stability of $562 million. Fiscal 12 months-to-date we've generated $35 million of money move from operations. As we now have discussed in our prior income calls, the speedy flow to cloud and subscription mannequin the place money flows stream from primarily receipt upfront to receipt ratably is requiring a bigger working capital balance impacting CFFO. As we exceed our $1 billion goal for our OneCloud ARR, we are expecting the working capital requirements to start to subside and CFFO era to then fashion toward double digit as a percent of income yearly.

    Now turning to information for fourth quarter fiscal '21 and whole year fiscal 2021. Please word that all yr-on-year profits adjustments are expressed on a continuing forex groundwork and all revenue quantities mirror quotes as of July 31, 2021. For our full-year fiscal 2021 tips, we are raising our income suggestions to be between $2.93 billion and $2.ninety six billion. This midpoint represents growth of between approximately 2% and three% at latest FX charges and between 1% and 2% as measured in consistent forex. accordingly, we are expecting fourth quarter revenues of between $720 million to $750 million. As a reminder, fourth quarter of final year, we benefited from a one-time giant product delivery concerning the ten-year $300 million total contract value Social protection Administration contract. This affects our fourth quarter revenue boom examine via roughly three full percentage elements. in terms of our ahead-looking OneCloud ARR metric, we are once again increasing our full yr suggestions in accordance with the fast bookings acceleration our group is riding. We now are expecting to exit the present fiscal year with OneCloud ARR between $490 million and $500 million. on the midpoint, this upward revision to assistance represents a rise of about $forty million from the counsel we supplied in can also and demonstrates essentially 160% year-over-12 months increase. additionally, we're tightening our CAPS earnings information range via raising the low-conclusion from 37% to 39% of full yr salary. This lifts our information latitude to between 39% to 40% of the entire fiscal 12 months, representing over $four hundred million of CAPS profits growth yr-over-yr.

    We predict non-GAAP working margin to be about 20% for the whole 12 months. additionally, we're once more raising the low conclusion of our adjusted EBITDA assistance and tightening the latitude to $700 million to $715 million or approximately 24% of earnings on the midpoint. This latitude affirms our ability to generate profitability whereas simultaneously making cloud investments and scaling ARR. This reflects non-GAAP working margin for the fourth quarter to be between approximately 18% and 19% and our adjusted EBITDA to be between $a hundred and sixty million and $one hundred seventy five million or approximately 23% of income.

    Turning to shares stunning information and profits per share. We expect our weighted common shares to be between about 87 million and 88 million shares fabulous at fiscal 2021 year-end. We are expecting non-GAAP EPS for the fiscal year to be between $3.5 and $three.16. For the fourth quarter, non-GAAP EPS to be between $0.sixty six and $0.78. This compares to non-GAAP EPS of $0.ninety three in the year in the past duration. For the complete fiscal year, money circulate from operations has been revised to approximately 1% of earnings as an result of the enterprise's accelerated ARR growth, which is resulting in the near term bigger working capital necessities that I described past in my comments.

    With that, i'd now want to flip the name again to Jim. Jim?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    thank you, Kieran. As our customers continue to adjust to our hybrid work mannequin, we see a continued acceleration of digital transformation, new enterprise models and expanded reliance on cloud, peculiarly deepest cloud for tremendous businesses. The decisive steps we've taken along with the investments we have made to execute on a multi-yr strategy has Avaya well-placed to guide our customers via their digital event and it shows in our consequences. we're reshaping the company, embracing close time period disruptions and riding fundamentally tremendous longer-term outcomes for the benefit of our valued clientele, shareholders and employees. Our company is fit, our 12 months-to-date performance and outlook is robust and we're assured in our company model.

    With that we'll open it up for questions.

    Questions and solutions:

    Operator

    thanks. [Operator Instructions] Our first question is from Lance Vitanza with Cowen. Please proceed.

    Lance Vitanza -- Cowen and company LLC. -- Analyst

    hi, thanks guys. Thanks for taking the questions. Kieran, let me beginning with you in fact, if I could. You mentioned that margin pressure you called out as a result of investments in R&D and that i suppose you additionally mentioned in income and advertising and marketing, however -- after which you observed 13% raise in the investment spend in dollars, but what -- if we type of adjusted for that, would margins -- how would margins have regarded 12 months-on-year, i know they had been down, you called out they were down 200 bps -- groundwork points or so yr-on-yr, would they have been flat up, had it not been for these investments or would they nevertheless were down because of the other force that you've got in accordance with the conversion of the business from element in time income to subscription?. i am simply attempting to get a much better experience for the way the interplay there looks?

    Kieran McGrath -- Chief financial Officer

    sure. Thanks, Lance. So, I suppose it's fair to say that, pay attention, our business in total, we're investing rather closely in R&D carrier beginning and our usual go-to-market investments to drive that cloud ARR that we referred to. i would say, first and most efficient of the premise enterprise still fairly ecocnomic and is carrying loads of the weight it truly is offset and mitigate a few of these investments.

    To sum up, I think may be quite fair to claim that if we had been to normalize for -- that fairly significant raise in exactly R&D, go-to-market and a few of the service beginning enhancements that we might have likely been up against a very, very mighty quarter that we had in the yr ago time length. So -- in frequent, we have all alongside been making an attempt to aggressively develop our appropriate line, peculiarly in the cloud and ARR whereas being cognizant in balancing and specializing in keeping a excessive stage of profitability that I think few, if any, of our rivals can definitely do.

    Lance Vitanza -- Cowen and business LLC. -- Analyst

    k, thanks. And Jim -- for Jim. you could have had a nice run of yr-on-year revenue boom, however you are guiding down for 4Q. I wager a skeptic would ask perhaps the salary growth we've got viewed formerly, perhaps it's simply been a pull ahead given work from home and COVID traits, and that in '22, we're going to come back to that kind of, that identical historical Avaya, where we have the perennial declines in each earnings and EBITDA. What would you say to people who would make that claim?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Yeah. Thanks, Lance. neatly, first of all as Kieran pointed out, we raised the midpoint of our suggestions for earnings, EBITDA and CAPS for this quarter. I believe placing that into variety of viewpoint, we are additionally supplying for the first time in my 14 years right here, 12 months-on-12 months earnings boom. and i suppose it really is a huge new story, and that i need to thank you Avaya employees and our customers for that.

    Thirdly, because the acceleration of our ARR should be an indication that in reality, our strategy has taken grasp, the business is fit and our consumers are calling on us, no matter if it's for average enterprise, private or public cloud to claim that we now have the solutions they want to ensure that them to stay competitive.

    ultimately, i'd factor out that with Kieran outlined, if you examine it to closing 12 months, we had 3% one time development linked to SSA. And look, turnarounds are hard, I consider Avaya is exceeding our personal aggressive expectations. I believe we're a different story than the leisure. And we're looking to proceed to force a steady drumbeat that proceed momentum and proceed traction as we move through this multiyear transformation. So, I in fairness with disagree wholeheartedly with the proven fact that here is the same historic Avaya.

    And actually, we don't seem to be the equal Avaya, for the remaining 18 months to 2 years, I believe we posted potent numbers, our business [Indecipherable], our shift is taking hold and as Kieran mentioned we are investing large time. And as which you could imagine, relocating to cloud and constructing out that infrastructure, the partner ecosystem to competencies and expertise and capabilities we need internally is not any small feat and up -- this company has completed, i might say near flawlessly over the closing few years, still holding 24% EBITDA as a % of revenue and we're doing that purposely as Kieran stated. So, we are making the correct balanced investments lower back within the company. So, i wouldn't compare this Avaya business to any company of years previous.

    Kieran McGrath -- Chief financial Officer

    Thanks, Jim and Lance. So surely, Lance. From our viewpoint, we're going through this earnings trends transformation and the consequences to our P&L, our steadiness sheet, our cash move and that they're all very in keeping with this sort of the transformation and they're all very lots based on our lengthy-term financial framework. I suggest, we definitely consider very good the place we are at this time, we're taking a look at in front of us, we see a really effective demand profile at which throughout public, inner most, hybrid, all of which has been engineered as a part of our OneCloud portfolio. So honestly, I feel we're feeling actually confident about the place we are at this time and the power in what we pointed out in our ARR. I imply, in the lengthy-term here is going to power very gigantic boom for this company. So, I feel, we're -- the 3rd quarter after which that greater we're calling for the complete year just speaks volumes to the fitness of the business and the progress that we now have made on our transformation.

    Lance Vitanza -- Cowen and business LLC. -- Analyst

    Thanks, guys, outstanding job on the ARR entrance in particular. i'll turn it over. Thanks.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    thanks.

    Operator

    Our subsequent query is from Raimo Lenschow with Barclays. Please proceed.

    Ravi Kumar -- Barclays -- Analyst

    first rate morning. this is Ravi on for Raimo. Thanks for taking my query. perhaps simply delivery with any of the motive force, this quarter of ARR and then any incremental changes that led to -- that led you to circulate your $1 billion ARR target to fiscal '22?. thank you.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Yeah. hello, this is Jim. i may take it, after which i'll turn it over to Kieran. So, let me take up might be this in two materials. firstly, I believe the number 1 cause, keep in mind we have now been just started measuring ARR this 12 months and where we entire closing year we have been roughly just about $200 million, we're going to be $500 million this 12 months and $1 billion next year. And we're taking a look at this as, as i discussed regular traction, consistent momentum. And the proven fact that one quarter may well be diverse than the different, however I believe you need to make sure you take a glance on the long video game right here and never just enjoying for quarter-on-quarter incremental strides. And continuing to double the enterprise over a three-12 months length of time I think is fairly big and whatever it truly is form of a benchmark for a lot of agencies. So, I feel the real intent during this success is the indisputable fact that how lots we've invested in strengthening the portfolio to go-to-market motion, how we have interaction and include our channel companions, which can be massive to the boom of an organization and how smartly we've developed out our interior systems so as to manipulate this.

    Secondly, in case you take a look at over this previous year, we've persevered to Excellerate information quarter-on-quarter as we've got gone through this yr and that's the reason definitely affected a matter of where we're seeing growth. In subscription, we had our optimum quarter ever in Q3 from a TCV viewpoint. Couple that with the undeniable fact that we now have offset our gold standard quarter in private in addition to public cloud, I referenced one private cloud deal, i can inform you as i discussed, these are representative of all of our deepest cloud offers.

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    And in case you take a look at our backlog in our funnel, evidently it's tons better than where we have been now not just three months ago, but even six months in the past. So, our strategy is taking cling. We're seeing massive demand and we're in a position to basically not most effective accelerate that demand, however extra importantly execute on that demand when it involves implementations linked to cloud, both inner most and public. and that's the leading reason why we've raised tips and pulled it in roughly a yr forward of the place we concept we might be.

    Ravi Kumar -- Barclays -- Analyst

    first rate, thank you. after which might be if I could just follow up on an analogous be aware. i know, final quarter you mentioned your subscription principally about, I think 20%, a element of offers are from new purchasers. So might be within description and extra extensively with the company. What you are slowing between new purchasers migrating over to a couple -- sorry, current consumers migrating to your newer choices versus exact new purchasers being brought could be constructive as neatly? thank you.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Yeah, certain. So a couple of things. So firstly, without doubt, with an incredible put in base, doubtless the leading installed base of any one in the business. We're seeing a couple of our shoppers take potential of subscription. and that i may additionally factor out that it be not just a normal enterprise onto a special birth mechanism. ninety-some percent of those are all hybrid in nature. So the fact of the count number is that they're upgrading, they may be bringing in cloud elements embedded in the answer and in fact, they may be getting greater price than they had earlier than. So we're very enthusiastic about that hybrid growth associated with subscription. so that you shouldn't consider of subscription as a maintenance substitute. it's far more than that.

    so far as the brand new shoppers, i would say the brand new customer base, as far as the variety of shoppers from our existing base, this quarter represented a number this is close to 10% of the full, which by the way is may sound like a small quantity, nonetheless it's no longer a small quantity in universal variety of purchasers, nor should still one view that as a relatively small number so far as the probability that's in entrance of us and it be excellent to peer that this offer is not most effective a price to our consumer base, however from a competitive viewpoint, from a differentiation perspective, without doubt this 10% the place not Avaya valued clientele previously, one of the reasons why it be led to at least the two-yr plus high on the variety of new emblems that we won, as smartly because the persevered hundred plus deals of superior than $1 million of ARR -- or TCV, I'am sorry. So, we're within the early innings still, we see much more in entrance of us and we will proceed to double down on our investments as we now have stated, and we'll continue to take skills of the market that is in front of us.

    Ravi Kumar -- Barclays -- Analyst

    awesome. That truly make feel. Thanks for taking my questions.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    certain.

    Operator

    Our subsequent question is from George Sutton with Craig-Hallum. Please proceed.

    George Sutton -- Craig-Hallum -- Analyst

    thanks, guys. answer to the past skeptics question, the skeptical investor question, i'd simply say the new Avaya has ARR, the historic Avaya did not. Now, I believe that is relatively simple. So, i am very intrigued through the truth you are relocating ahead, you might be ARR expectations and i puzzled if we might just get a bit bit of a higher sense of, after we get to that $1 billion greenback number, what can be the representation of your existing clients for your view, who've migrated versus the new shoppers that you just're bringing in?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Yeah. So. Thanks, George. respect it. i'll delivery and i'll flip it over maybe to Kieran. So firstly, I consider it's noteworthy to aspect out that as Kieran outlined 60% of our ARR is coming from contact centers. I feel it's doubtless additionally noteworthy, though we failed to deliver it up that during the past year our contact core ARR has more than quadrupled. So representative of the foothold and electricity that we now have on large complicated enterprise purchasers in the contact middle, which is our candy spot and we see colossal opportunities in front of us in those large deals, colossal complicated commercial enterprise clients who are calling out Avaya to lead them through their digital transformation that is a really important factor.

    when we get to the $1 billion on the conclusion of subsequent 12 months, when you are a p.c of how tons has converted off of an present installed base, hard for me to offer you an genuine percent, but i'd let you know that or not it's -- there's greater than 50% of the runway left to move. So, to the aspect where is this a one-12 months factor in time application of the year, and the answer isn't any. this is -- has the technology, has the sustainability and has the enlargement in front of it and even through this time next year we nevertheless have huge runway in front of us. So it is a vital element.

    Thirdly, as how lots of that may be our new clients. i can let you know that so far as ARR, we're seeing quality growth as i mentioned in deepest cloud, we're seeing exceptional increase in subscription, however deepest cloud really is starting to develop into further and further of a element of the usual ARR composition. And if you take a look as i discussed just one deal on where we're at the backlog, deals we're working, the volume of activity through RFPs and RFQs, i'd suspect in many of those huge deals, although they may well be single consumer or reasonably colossal in common price. So, I accept as true with the client boom will probably be in the 5% to 10% latitude over the subsequent yr or so. So doubtless getting us upwards in the 20% -- 25%, but the dollar price could develop into a good deal more gigantic over time as we pressure further and further into the largest or tremendous commercial enterprise and within the combine component once again closely skewed toward contact center. So, with a bit of luck that solutions your question.

    George Sutton -- Craig-Hallum -- Analyst

    it is great. And as a followup to your comment on the magnitude of CCaaS, the Zoom brings -- i am sorry, Zoom and Five9's combination is surely trying to stream them into greater of an enterprise ability. I don't consider the market appreciates the types of valued clientele you go after versus the kinds of customers they go after for that providing. i ponder if you might provide you with a point of view on that acquisition?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    sure, sure. I suppose you deliver up a pretty good factor, George. and i consider one thing we need to bear in mind is how [Phonetic] long the term it be and classify commercial enterprise versus non-enterprise. And in case you take a look at -- as you seem at the segmentation with the contact middle, i would suggest that we play in a completely diverse zone than Five9, so or not it's pleasant that they are all within a specific mid-market classification section. I suggest, I feel that is a clear differentiation because it has to do a complexity talents etc. but I think in case you seem on the acquisition, I don't consider or not it's a surprise to any one there, there is a need for consolidation in this trade and that i suppose Zoom and Five9 undoubtedly took capabilities of that. but when you distinction that to Avaya, we launched the Avaya OneCloud portfolio over a yr ago, likely near 18 months ago and the incontrovertible fact that we noticed the price of an built-in platform method. truly, we had an built-in platform strategy as being the chief in UC and CC for years. And this transaction to me is simply proof superb that Avaya's in a superb place. I mean, congratulations. Welcome to the neighborhood -- rising tide lifts all boats. So we're excited about it. We're additionally excited about the indisputable fact that it demonstrates that here is a robust market. And the proven fact that those that have an integrated platform like Avaya have an important chance to win in the market going forward. and i feel you are for the reason that being represented as an ARR as a result of it is where the industry is relocating to a cloud and SaaS mannequin. So I think it's an excellent focus of the place we are. And actually, as i mentioned, doubling year-over-yr is extremely crucial.

    I suppose another differentiator we have is, we function in 190 nations. we have these solutions available all over and we're successful not simply in North the united states, however we are successful in APAC, we're profitable in EMEA, we are winning in CALA and the reality you're taking potential of our breadth, our scale and our talents and the undeniable fact that we now have an built-in platform and the indisputable fact that we now having into the market a complete CX offer owning UC, CC, collaboration, video, more and more further and further AI, positions us in an outstanding position, in case you will, with a view to trap and win during this market. and that's the reason what we're all about. We're all about execution, we're all about profitable and we're all about investing now to take talents of the market in front of us and to Excellerate our foothold. So, I believe or not it's incredible that that they had this announcement and we're longing for the months, quarters and years ahead to compete them.

    George Sutton -- Craig-Hallum -- Analyst

    [Phonetic] Picked up. Thanks, Jim.

    Operator

    Our next question is from Samik Chatterjee with JP Morgan. Please proceed.

    Samik Chatterjee -- JPMorgan -- Analyst

    hi, good morning. Thanks for taking the questions. Jim, I just desired to start -- at first start off on -- you probably did provide some particulars on CT Integrations and the acquisition -- simply desired to see if you can go just a little deeper. I imply, the manner I understood it's basically sort of makes you -- provide you with more expertise within the addressable market opportunities that you just're already concentrated on, would not really extend that addressable market as such. but simply wanted to get a little extra details about how you're thinking about the implications of -- when it comes to just the addressable market chance for you? And the I even have a follow-up.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Yeah. Thanks. it really is a great query. and i think you hit the key. The fact of the count number is our M&a technique is one it truly is focused essentially via tuck-ins. And it's one it is also designed to work with new birth-up clean corporations that bring certain potential and expertise into our business, such that we will continue to leverage the chance in front of us. and that's exactly what we did with CT Suite. CT Suite became a accomplice of ours. they have been a associate of ours on account that 2016. We're working with them hand and glove on a number of key alternatives in front of us, specifically in digital -- within the digital area.

    And as we looked at this, we wanted to convey, if you will, CT Suite into the family as a result of we wanted to be sure that we've that skilled group, skill group but extra importantly, to permit us to rapidly installation digital capabilities excessive for our contact core, now not simply our installed base, but for all of the alternatives in our backlog and funnel in entrance of us, that, frankly, CT Suite is an built-in component. So it simply made excellent feel to bring this team into the enterprise to supercharge us, so I lack of a far better term in really delivering CCaaS answer, so as to make certain that they are dedicated and concentrated on delivering the Avaya platform with our latest group. it be been Ronnie and his group has performed a very good job, frankly they have been part of the household anyway as a partner. So it be been a extremely seamless type of integration, in spite of the fact that or not it's only recently announced then, "we're off to the races". So we're excited about the alternatives this brings in. We agree with or not it's going to help us as I spoke of, sort of supercharge a few our digital capabilities to proceed to maintain us on the forefront of innovation in CCaaS.

    Samik Chatterjee -- JPMorgan -- Analyst

    I did have a comply with-up for Kieran. Kieran, its awesome obtained to see the ARR goal being move ahead, but it surely obviously then capacity you're essentially doubling ARR next 12 months. once I think in regards to the money circulate for subsequent year, like how may still we consider in regards to the magnitude of growth in comparison to this year the place you had been, I think, guiding to 1% of earnings. simply what's viable and what kind of headwinds does the acceleration of the ARR metric bring in terms of the magnitude of improvement for next year?

    Kieran McGrath -- Chief financial Officer

    hi Samik. certain. So hear. As we spoke of before, we're in the center of this transformation from capex to the cloud and subscription. and obviously, it's a gorgeous dramatic exchange in when a client can pay you in terms of upfront factor in time as opposed to over time. So the good news is as we now have increased the ARR, most likely, its indication is barely the traction that we're stepping into the enterprise and that traction has been accelerating. My expectation is that, as we talked about, we are expecting to get to $1 billion via the end of 2022 calendar year. So doubling, we're going to head from a run rate of $75-ish million a quarter to one hundred-ish million 1 / 4. And for this reason, I do expect that we will proceed to look some working capital requirements in line with what i might are expecting this year.

    So, I proceed to look low single digit CFFO from operations. however I agree with that once we get to that $1 billion, this begins to show around and the working capital requirements birth to decline and we beginning to flow, i would say, pretty swiftly towards that double-digit CFFO that we referred to. bear in mind, I've always stated, by way of the second half of 2023, we're going to see a reasonably aggressive run again to the double-digits that we are expecting. So, i'd say we're definitely happy with the expense and pace of the take-up. We are expecting that the working capital requirements will proceed to subsequent year doubtless shows low single digits CFFO again subsequent 12 months. but then a really subsequent development in '23 and beyond.

    Samik Chatterjee -- JPMorgan -- Analyst

    remarkable, thank you.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Thanks, Samik.

    Operator

    Our next query is from Asiya merchant with Citigroup. Please proceed.

    Asiya service provider -- Citigroup -- Analyst

    super, thank you for the chance. before i could, like presently about 60% of your ARR is from contact middle. As we consider about -- and also you've had brilliant success in that. As we believe about a few of your UCC shoppers coming on board to your subscription and cloud offering and that tends to be lots greater competitive market versus the contact core. How should still we believe about this fee of funding and opex investment going ahead? And in a similar fashion, the affect to the EBITDA margins as we suppose about greater of the UCC shoppers adopting your subscription and cloud offerings? thank you.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Kieran, do you wish to try to take that questions and i'll add. okay.

    Kieran McGrath -- Chief economic Officer

    okay. certain. Yeah. So I think first and ultimate the investments that we're making at this time, definitely, they've some tactical influences, however we really suppose or not it's prudent for us to proceed to do anything is required for Avaya to expand that ARR into as you say the mixed UC and CC each from a subscription, public, inner most and hybrid. So we're really doubling down on that. So I think that'll be a modest type of headwind or affect from a profitability perspective, not like this 12 months after we mentioned a degree of influence. we've got been very cognizant of trying to balance growth with ensuring that we proceed to maintain the profitability that we are truly, I believe very pleasing compared to the relaxation of the trade. So I think we continue to accelerate this growth and do it with margins very in step with the place we're at today. It may be a little less than the place we have been a yr in the past, but correct round that mid '20s that we now have been able to operate on relatively efficaciously for quarter what round over the last the remaining couple of years.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Yeah, Asiya. I suppose one other factor just to add to Kieran's answer is the undeniable fact that we've got been certainly very optimized and intensely disciplined in our universal constitution of the company. And in case you take a glance at our office, i might say we're somewhat greater differentiated and others. What I mean by way of this is that you see -- the enterprise is most likely very competitive on the low end in the SMB, an awful lot round, i may name it a retail area. We're in fact now not overly energetic in head space to be honest with you, nor do we see that as a neighborhood that we'll put money into enormously on account of the compression by way of the just now populated that house is and the fact of what's the dollar price is only to be over time as that becomes greater aggressive as variety of folks proceed to, as you talked about, competing with the identical sort of customer base. We function greater within the mid-market to high conclusion the place there isn't as a whole lot pressure, and definitely, and that's the reason where we're seeing our boom as i mentioned is actually around the commercial enterprise area ninety six% of our ARR deals more suitable than $100,000. Kieran cited sixty four% of our ARR deals superior than $1 million at stack that up in opposition t anyone. So, in 20 plus % or more advantageous than $5 million and that's where we're seeing the traction, this is where we're seeing the backlog and that is the reason where we're seeing the opportunities in front of us. So we're really not into the low-conclusion particularly aggressive giant charge pressure class opportunities.

    Asiya service provider -- Citigroup -- Analyst

    fair enough. And if i'll, like as you do greater of the UCC and perhaps even built-in providing. That tends to be a bit bit extra features versus, i would say, just the application facet of issues. certainly, your services margins are doing basically smartly here. Is that the -- i am simply questioning if that is the pace that we may still predict the services margins to type of hover round while we do greater of those hybrid offerings greater built-in that require a lot more consulting and expert advisory involving these kinds of deals?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Yeah, here is Jim. I do not see anything it's drastically going to change round typical functions revenues, at the moment as we pressure further and further automation, peculiarly into the enviornment of inner most cloud in the alternatives that are there in entrance of us. I feel our -- I don't see a true exchange to -- into the features margins as we circulate ahead. we now have a good looking neatly-described enterprise model there. we have now been in the capabilities business for a lot of, a long time. it's a key part to the income and profitability of the enterprise and i suspect it's going to continue to operate as it has during the past. So, I do not see lots of a change.

    Asiya merchant -- Citigroup -- Analyst

    okay, thanks very much.

    Operator

    Our subsequent query is from Catharine Trebnick with Colliers. Please proceed.

    Catharine Trebnick -- Colliers -- Analyst

    Thanks for taking my question. I actually have a few them. One is, any update on the social protection contract and may you refresh me if that included contact center that turned into such a large contract that you just signed ultimate year. Thanks.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Kieran, do you desire that?

    Kieran McGrath -- Chief fiscal Officer

    certain. So, first and ideal, you are right, Catherine. It changed into a combination of both UC and make contact with center as well where we displaced some opponents, so very glad with that. We consider we're making good growth when it comes to price and pace. With the contract as we spoke of closing quarter, we had a really gigantic set of deliverables that we execute upon lower back in Q2 from knowledgeable services point of view. From this point out now the place we're working unless the date we stand up the brand new deepest cloud and we flow forward from there. Anthony or Stephen, in case you guys are looking to add the rest more.

    Stephen Spears -- Chief earnings Officer

    No, I suppose you got it appropriate on that one Kieran. So I suppose we are on the song appropriate in pace for that one and it's both UC and CC.

    Catharine Trebnick -- Colliers -- Analyst

    And the observe-on question is, I always get pushed again from the buy facet on the competitive panorama. So when I say that you just guys are no longer a donner pour donner, they push again and say, smartly, Genesys, Five9, et cetera, and so forth. So are you able to talk on these larger contracts, massive installs that you have. Why you feel you are not a shared donner? And who do you see making an attempt to in all probability move in to your territory and what's your optimum protection?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Yeah, that's a very good query. Thanks. I feel you may simply take a step back and consider our efficiency over the closing 18 months or so. the style we have now rounded out our portfolio with a couple of new bulletins and the proven fact that no longer simplest the announcements, however these products are truly beginning to take dangle available in the market. just within the remaining 12 months, 18 months, we announced subscriptions at seven quarters old. We announced areas. We introduced CCaaS, each inner most public. We announced the connection with RingCentral, we simply started delivery 18 months in the past. we have AI options into the industry. we have CPaaS now up and operating and in fact proposing that over-the-exact on the part, if you will, so that you can do our composable and not do variety of one colossal complicated sort of implementation. we've the skill via APIs with our consumers that they could compartmentalize this. they could do it with how and if and when they desire it. I imply, it be -- and now you appear on the salary growth, extra importantly, the bookings boom of all these new products consistently units the tempo for us as we movement forward.

    So if you wanted to move again two years in the past and someone stated we were a donner. neatly, sure, I suggest, we weren't starting to be income. We have been declining 6% a 12 months. We did not have any ARR growth to speak of. in reality, we weren't measuring it. We didn't even have a CAPS metric to determine are we possible in the new world or are we principal? So sure, you need to go lower back 2 years, and it looks each person keeps making an attempt to convey us lower back two, three years ago for a corporation that really changed into investing heavily sooner or later. And my factor about turnarounds, the reality of the depend is we're a very distinct story. We're no longer only announcing what we're doing, however we're truly executing to what we pointed out we were going to move do. And if you take a glance at our wins, 1,700 new aggressive emblems ultimate quarter, again, over 100 offers more suitable than $1 million, a few key gigantic consumer wins globally across the customer base. if you go back over the last 365 days, we have had over 6,000 new consumer trademarks. i might stand that up to anyone.

    So somebody wants to move obtainable and say, we're a donner, God bless them, they could say whatever we're not going to get all the way down to that degree. I do not trust we're. We're focused on successful. We're focused on continual improvement. We're concentrated on featuring options for our customers to win and compete in their industry. and that i trust that the results that we posted speaks volumes to the progression that we have remodeled the last 4 to six quarters. Fred to do some more, have confidence me, and his team is heads down to do greater. We are not taking our foot off the pedal by any stretch within the imagination. And we'll be consistent, we'll grow, and we'll make certain that we're executing each and every and each day. So I mean that's what we're concentrated on. Others, they could say what they need.

    Catharine Trebnick -- Colliers -- Analyst

    thank you.

    Operator

    Our next query is from Meta Marshall with Morgan Stanley. Please proceed.

    Meta Marshall -- Morgan Stanley & Co. LLC -- Analyst

    fantastic, thanks. a couple of questions for me. One, is there any kind of stat you can supply either with you logos are type of the ARR base you developed up, how many of those are mixture of [Phonetic] UC and CC?

    after which, perhaps second query. You stated some initiatives round renewals or kind of investing within the team, I assume, to sort of work on expanding renewals. just any kind of details you can provide there around what about these initiatives really entail?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Yeah. hiya, Meta. i could take that first. i may then let Kieran seek advice from you concerning the renewals. but if you take a glance at our ARR buildup, as i mentioned, we do have an built-in platform of UC and CC. and obviously, the bulk of them are according to that integrated platform. So prefer a host, it's within the 90s. I do not know if or not it's [Indecipherable], but it surely's certainly into the 90s of the fact that we're offering this combination UC, CC in all those ARR offers. And now we're seeing, as i mentioned, more of a hybrid answer coming into these deals as smartly with some of our new applied sciences linked to collaboration and video and AI etc. So it be smartly into the 90s. i'll let Kieran talk about what we're seeing from a renewal perspective

    Kieran McGrath -- Chief financial Officer

    hello, Meta. So one of the examples that I've given traditionally turned into notwithstanding a client decides to resume their complete preservation base via GSS preservation base, they will push very complicated for some fee efficiency improvements, within the minimum three% to five% every quarter. What we've got been seeing just on the subscription alone is we've got been capable of see net renewal prices as we convert this renovation over to subscription of anyplace from one hundred fifteen to a hundred and twenty. I suggest, we lower back in a extremely robust quarter this quarter, which ability the run cost that we're getting just at the bundle subscription is any place from 20 features to 25 facets greater than it might have been from the GSS standpoint. So just show high-quality of simply the growth that we can make on increasing the wallet share with the customer simply moving to subscription and that without doubt receives superior when we start to convert shoppers into deepest and public cloud with the multiples or much more expensive than that. So, normal I believe it bodes very neatly for us in terms of net renewal and their retention quotes to proceed to power the client into subscription after which into public and the inner most cloud.

    Meta Marshall -- Morgan Stanley & Co. LLC -- Analyst

    first-rate, thanks.

    Operator

    Our subsequent question is from Hamed Khorsand with BWS monetary. Please proceed.

    Hamed Khorsand -- BWS fiscal -- Analyst

    respectable morning. might you simply talk about these new emblems that you're including. the place are they coming from? Are they on-prem? Are they cloud? And are you driving these advertisements via any sort of promotions via your brokers and channel partners?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Yeah, here is Jim. So firstly, the 17 new -- 1,seven-hundred new trademarks are a composition of, frankly, every thing that we've. i will be able to offer you a stat that in case you take a glance at ACO, seventy five% of our ACO quantity this previous quarter became new emblems. My point about not being a donner and making bound we have a rounded solution that speaks volumes to that. They additionally come from the colossal enterprises, evidently, with 1,seven hundred, you're not going to have 1,000 giant enterprise wins. but as far as dollar value and magnitude, it be actually reasonably wonderful. And once again, the the explanation why we had 15 deals, I accept as true with it was over $5 million -- over $5 million representative of the largest and massive businesses. they come from each the channel as well as from direct. So there is obviously, as i mentioned before, we're seeing demand throughout all organizations, hence in all geographies.

    i'd let you know, we're not doing the rest to once in a while i use the time period hire market share. So where we do go crazy and also you put a bunch of incentives in location in order to -- or spiffs, but spiffs on steroids right here to be able to are trying to pump your volumes. We're not doing any of that. here is consistent. I consider which you can see it across the board. here is in fact across the items. or not it's truly round our groups and our firm and our skills. and that i would say might be you may frame it as organic genuine boom versus spiff increase. and that is the reason exactly what we're doing. We have not executed the rest over the top to have whatever it truly is not grounded and it be not sustainable as we circulation forward.

    Kieran McGrath -- Chief economic Officer

    whats up, here is Kieran. just one clarification. So, Jim is right, 75% of the purchasers have been new emblems. it's about 50% of the seats are new logo, it be sort of consistent what we've considered over the ultimate a few quarters.

    Hamed Khorsand -- BWS monetary -- Analyst

    Yeah. All appropriate, thank you.

    Operator

    And our remaining query comes from Rod hall with Goldman Sachs. Please proceed.

    Rod corridor, CFA -- Goldman Sachs -- Analyst

    Yeah, thanks for fitting me in guys. simply two brief ones for me. One, you still have a substantial volume of product earnings. i am just curious as a lot of resources issues for different corporations promoting hardware, I guess, it'd be quality of you guys to touch upon that, what that's doing to the underlying margins within the product a part of the earnings? and then also DSOs sort of accelerated the remaining couple of quarters. i'm just curious what you predict DSO trajectory to be into next quarter? Do you predict that to return down? And some other colour you may provide us on what's occurring with the DSOs can be first rate. Thanks.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Yeah, here is Jim. i could hit the supply chain, i may let Kieran hit the DSOs. On the supply chain, I ought to supply credit to Fred Hayes and his crew. Fred is really [Indecipherable] deliver chain. We have not had any disruption. basically, just the opposite, we nevertheless proceed to place the equal percentage, which is a major percentage of all our product on the ocean. we have been working with our provide base for years, and we now have a really difficult arrangement with our suppliers on how we control our supply chain, so a true credit to our team. So we didn't see any disruption closing quarter. certainly, to this quarter, we have not considered any disruption as we exit through September. I don't foresee any disruption based mostly upon what we're seeing in entrance of us with our demand profile with steadiness with our deliver profile. So kudos to the prolonged supply chain team, however I do not see any of that disruption affecting us this quarter.

    Kieran McGrath -- Chief economic Officer

    Yeah, this is Kieran only 1 component i might add to Jim's factor on the supply chain. i might say, we did see an extended charge of transport, but really didn't show up in our product margins simply because of ordinary favorable product combine related to that. So, we're in a position to comprise that through the combine.

    regarding DSOs again to Fred Hayes group once more, they continue to do a great job on gathering our receivables on a really well timed basis. we now have been averaging fairly at all times fifty two days to 54 days over the remaining umpteen quarters and we have now considered no change in that as we have now mentioned all alongside actually the alternate in what we've got seen from our money collections is really just due to the mannequin, transformation change and nothing to do with the collectability. We're very fortunate, specifically given the business nature of our debts to have a very creditworthy put in base who pays their expenses on time, so we definitely right now now not highlighting any delinquent DSO of any material amount on that.

    Rod corridor, CFA -- Goldman Sachs -- Analyst

    splendid. ok, thank you.

    Operator

    we have reached the conclusion of our query-and-answer session. i would like to show the convention lower back over to Michael McCarthy, for closing feedback.

    Michael W. McCarthy -- vp Investor family members

    Thanks. Sherry and thanks everyone for becoming a member of us this morning. We seem forward to catching up with you over the next days and couple of weeks. in case you have any questions without delay, please think free to supply a name or drop me an e mail. we'll appear ahead to touching base. Take care.

    Operator

    [Operator Closing Remarks]

    period: 67 minutes

    call contributors:

    Michael W. McCarthy -- vice president Investor members of the family

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Kieran McGrath -- Chief economic Officer

    Stephen Spears -- Chief salary Officer

    Lance Vitanza -- Cowen and company LLC. -- Analyst

    Ravi Kumar -- Barclays -- Analyst

    George Sutton -- Craig-Hallum -- Analyst

    Samik Chatterjee -- JPMorgan -- Analyst

    Asiya service provider -- Citigroup -- Analyst

    Catharine Trebnick -- Colliers -- Analyst

    Meta Marshall -- Morgan Stanley & Co. LLC -- Analyst

    Hamed Khorsand -- BWS monetary -- Analyst

    Rod corridor, CFA -- Goldman Sachs -- Analyst

    greater AVYA analysis

    All profits call transcripts

    AlphaStreet Logo © provided by using The Motley fool AlphaStreet emblem


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