Certified Implementation Specialist - IT Service Management exam Dumps

Servicenow-CIS-ITSM exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose- audience- testing options- exam content coverage- test framework- and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

Exam content is divided into Learning Domains that correspond to key subjects and activities typically encountered during ServiceNow implementations. In each Learning Domain- specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains- weightings- and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Application Concepts
For each ITSM application- know the following:
Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes- Business Rules- etc.)
o Integration capabilities
Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The exam consists of approximately 60 questions. For each question on the examination- there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam- there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam- there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam- a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

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ServiceNow Certified exam

ServiceNow Certified exam :: Article Creator

news from week beginning 21st June

summer landscape: Image credit pixabay/jpeter

summer landscape: Image credit pixabay/jpeter

Conferences persisted this week with FinancialForce hosting FFX. enterprise instances also published articles about have confidence ’21, precisely’s important convention, together with research that regarded at the challenges of the chief statistics Officer.

Sustainability become a sizzling subject, with both Sage and Oracle making bulletins. commercial enterprise times additionally posted a weblog corporate decarbonisation. Product announcements encompass ReMind, through FloQast, EngageOne conversation from exactly and Dynamics expertise from HCM.

enterprise times also revealed insights from Anjan Kundavaram, Chief Product Officer at precisely, in a finished interview.

opt for of the week

Mandy Anger, the brand new Director of Product development here at Accelo, revealed the latest Accelo updates in a blog. The updates consist of:

  • customer Lists: a range of column and filter additions, together with Contact columns for all other lists, task columns and retainer columns. Anger lists eight new lists with yet another 4 due soon
  • Timesheet summary exports at the moment are sooner and capable of exporting better volumes of statistics
  • Quote templates now have more flexibility with the skill to switch sections of text.
  • doc scanning on iOS mobiles is now available.
  • fabric markup in bulk is now obtainable within projects, allows for the majority update of the margin container inside a undertaking
  • Anger additionally mentions that future updates will include growing priority ranges for projects with particular icons to aid you prioritize daily work and more filter functionality. Anger closed the weblog saying: “i'm excited to be a part of the Accelo family unit, and we look forward to listening to how these updates be just right for you in our group.”

    Acquisitions and Funding

    Epicor has completed the acquisition of KBMax, the dealer with a 3D design CPQ and eCommerce answer.

    Upland application Inc has got Panviva Pty Ltd, a cloud-based commercial enterprise potential management solution, for $19.eight million in cash.

    Rockwell Automation to extend industrial cloud utility providing with the acquisition of Plex techniques for $2.22 billion in money.

    Visma has received the bulk stake of Keez, a fast-growing company of accounting and invoicing for small corporations in Romania. The move supports Visma’s strategic expansion in central Europe.

    Appointments

    Automation anywhere has appointed Dmitri Chen as executive vp of sales for the enterprise’s APJ region.

    Brillio has appointed Vishal Chhibbar as Chief economic Officer.

    ConnectWise has appointed Raffael Marty as senior vice president of product administration for cybersecurity.

    Fenergo has appointed Stella Clarke as Chief method and marketing Officer and Alan Molloy as Chief Product Officer. The alterations come after the acquisition by means of Astorg and Bridgepoint.

    Ivanti appointed Daniel Spicer as vice chairman of safety. Spicer has up to now held security management roles at Stroz Friedberg, The tuition of Texas, and The United space Alliance.

    TriNet has appointed Lisa Reeves as Chief Product Officer. Reeves most these days served as Chief Product Officer for Zenefits.

    enterprise

    Accounting Seed has revealed how the previous Sage partner EMPAUA is embracing its new partnership throughout DACH and UKI. EMPAUA also companions with Datev bringing VAT compliance and regulation necessities to the platform. Tony Zorc, ForbesBooks writer and CEO of the first accounting platform, Accounting Seed, has hit one on the Amazon Bestseller list together with his contemporary publication, Iconoclasm: A Survival ebook within the submit-Pandemic economic climate (“Iconoclasm”).

    Billtrust can be brought as a member of the Russell 2000® Index beneficial after the USA market opens on June 28, 2021, as a part of the Russell US index 2021 annual reconstitution.

    Cloud inventory, a cloud-primarily based stock administration answer for manufacturing, warehousing, and box inventory, has launched a brand new site: www.ManufacturingMaterials.com. It incorporates case experiences and information relating to its product portfolio.

    Intuit has launched the Intuit Prosperity Accelerator: AI. the brand new five-month application supports eight startups at the start that leverage AI to advance the economic prosperity of consumers and corporations in North the us.

    N-capable launched the N-able MSP super Elite accomplice software to complement the N-competent MSP Elite companion designation. The initial cohort of nearly 200 partners represents the accurate one per cent of its MSP neighborhood.

    Nexthink has joined the ServiceNow service Graph Connector program with the unlock of the Nexthink carrier Graph connector.

    OneStream application has entered right into a company ambassador sponsorship with seven-time Grand Slam doubles winner Jamie Murray and 2020 LPGA Tour champion, Sophia Popov.

    Oracle improved its dedication to sustainability with the aid of pledging to energy its international operations, each its facilities and its cloud, with 100% renewable energy by using 2025. Oracle’s European Cloud regions are already powered with 100% renewable power, and Oracle has fifty one offices worldwide using one hundred% renewable power.

    Oracle also introduced a brand new Oracle help Rewards application to aid shoppers speed migrations to the cloud while cutting back their software license guide charges. shoppers can reduce their Oracle expertise license support bill by using as much as 33 cents for every greenback spent on Oracle Cloud Infrastructure. The bargain is in accordance with OCI spend and reduces the bill by 25 cents for each greenback spent on OCI.

    precedence has signed a technology partnership agreement with Compass BI. Compass BI, powered via Microsoft vigour BI, is integrated into the priority ERP solution.

    Salesforce has created its global advisory board to supply guidance as its overseas boom continues. the new board spans each the Americas and EMEA  and adds two new EMEA individuals and ten from North the us. Salesforce has also increased its partnership with AWS adding new intelligent applications and introducing initiatives to unify the developer experience across both structures

    SAP announced that 100 startup solutions accelerated by way of SAP.iO are now purchasable on SAP store, the digital marketplace for SAP and partner choices.

    SD Worx is establishing a strategic partnership with the Vlerick business school. SDWorx will aid build a platform through which exterior events can additionally offer their features. The platform might be accessible from January 2022 and may be the first of its variety in Europe.

    Showpad is calling to employ up to 250 employees by the end of the year after annual boom of 58% for its sales enablement platform. it will additionally open an Australian division because it appears to expand its footprint into APAC.

    UiPath has accomplished the SOC 2 category 2 device and firm Controls (SOC 2) examination for UiPath Automation Cloud below attestation requisites based via the American Institute of certified Public Accountants (AICPA).

    customer

    Tilbury Douglas has chosen the Asite usual statistics ambiance (CDE), a part of the Asite project Portfolio administration (PPM) product household, to aid the delivery of its construction initiatives across the uk.

    Oshki-Pimache-O-Win: The Wenjack schooling Institute will modernize its expertise operations with Ellucian SaaS options.

    Drydocks World has launched a digital transformation software powered through IFS functions.

    John Soules foods’ has gone are living on Infor global Human supplies (HR), together with payroll. Finnish grain, malting and meals manufacturing enterprise Polttimo has applied Infor CloudSuite meals & Beverage in 5 European nations.

    jap Gateway neighborhood college, Navarro school, and William Carey tuition have all chosen Oracle scholar economic Planning to simplify their fiscal assist methods for their students and personnel. German sports retailer SportScheck is leveraging Oracle Retail’s latest Xstore factor-of-provider expertise.

    Elgin energy and Separation solutions centralize and modernize its financial procedures using the Planful FP&a solution.

    elevate build has chosen Procore as its building management platform.

    IATA, the industrial airline alternate affiliation, has strengthened its operational scalability and decreased costs with the aid of switching to Rimini highway for built-in aid and utility administration services for its SAP functions.

    Gousto, the meal kit business, has selected Sisense to liberate insights from its data and assist power extra increase.

    TigerGraph and Intech have signed a multi-yr contend with the Australian Taxation workplace (ATO), the Australian government’s predominant profits assortment agency.

    Fortem, the property solutions issuer,  has digitised its repairs and renovation service start with Totalmobile Mobilise solution.

    Colorvision overseas, a digital-imaging supplier, featuring souvenir photography for sights global, is strengthening its americans operations and growing meaningful experiences and efficiencies with UKG ready.

    The global core on Adaptation (GCA), a global non-earnings organization, has selected Unit4 ERP.

    Product

    ActiveCollab has launched a new edition of its cellular application. obtainable on iOS and Android, clients can browse through projects, filter and kind them out, and access accomplished tasks.

    Boomi has delivered a completely managed statistics catalogue and education as a provider to the AtomSphere platform and a DataOps expert services providing.

    Breathe has launched Rota, Time & Attendance, an easy and intuitive shift-scheduling tool that we’ve designed notably for SMEs.

    Cetec unveiled the latest edition of its ERP. Cetec ERP three.eleven can be attainable on July 14 2021. It comprises two new points, a number of updates and computer virus fixes. The BOM Quote Worksheet has had a UI revamp, and there's now a items per hour option for time estimates.

    a new Freshbooks connector for Microsoft Outlook is accessible on Microsoft AppSource.

    Salesforce has added the subsequent technology of Salesforce Platform. It contains an impressive set of low-code development equipment that empower all and sundry inside a firm, regardless of technical skill or role, to create and ship apps on a single platform.

    Martello launched a free edition of its TOPdesk event management add-on, Martello iQ for TOPdesk.

    Trinet has launched TriNet economic capabilities favorite, a new desirable-tier version of its HR answer that addresses the vital HR wants of organisations within the monetary functions trade.

    Teresa Mackintosh, CEO at Trintech

    Teresa Mackintosh, CEO at Trintech

    Teresa waterproof coat, CEO at Trintech

    Trintech introduced the latest unencumber of CadencyDirect. CadencyDirect is now licensed as a part of the ServiceNow constructed on Now™ program. Teresa mackintosh, CEO of Trintech, commented, “Accounting is the language of business and that suggestions isn't handiest essential to the office of Finance, however to the total commercial enterprise. With the latest unencumber of CadencyDirect, key stakeholders across the enterprise will now have the visibility and transparency into key economic records and the way it pertains to the total company all inside the Now Platform.”

    analysis

    research conducted by using Longitude and subsidized through Appian found sixty three% of economic services enterprises within the Australia-Pacific-Japan (APJ) region report that investments in automation have helped them benefit a big competitive aspect out there. The analyze unveiled five merits of automation for companies in APJ.

  • quick entry to a real-time, end-to-end view of all customer journeys, approaches, activities and linked information – eighty three%
  • quicker consumer onboarding procedures – 83%
  • convenient access to all vital information from a single interface – eighty%
  • much less time spent by using personnel on repetitive, guide processing tasks – seventy five%
  • quick and straightforward upgrades and changes to systems and tactics – 73%.
  • analysis by using ConnectWise has found that 92% of businesses would believe the usage of or moving to a brand new IT service company if they provided the “right” answer. they'd also be willing to pay 34% more for the appropriate service company. exact of mind for SMB employer is security. The survey recognized 4 key threats:

  • The issue of managing cybersecurity in an atmosphere of competing priorities
  • The brought complexity of far off work in 2020 become smartly recognized
  • bad verbal exchange between corporations and their managed IT service providers about cybersecurity needs
  • bad cybersecurity skillsets in the organization
  • the full document, Cybersecurity in an period of Competing Priorities: The State of SMB Cybersecurity in 2021, is obtainable for down load here.

    a brand new Oracle Hospitality survey indicates 24% of respondents within the US and Canada plan to commute instantly, 31% in the next one to 3 months, and 21% by the end of the year. Most will trip domestically, and seventy seven% cited a COVID-19 vaccination is terribly or a bit important in giving them the peace of intellect to commute.

    A examine by Qualtrics discovered that fifty three% of managers and administrators and 51% of executives plan to look for a new job within the subsequent twelve months, with well-nigh half of the U.S. team of workers planning to do the equal. The study explores the the reason why these numbers are so excessive and the way groups could handle them.

    A study by way of SD Worx of 5,000 employers from Belgium, France, Germany, the Netherlands and the UK has looked on the state of recruiting, onboarding and retention.

    analysis from The personnel Institute at UKG says four in five employees (86%) suppose colleagues aren’t heard equally. establishments should still handle this, with UKG pointing out corporations are much more more likely to function well financially (88%) when their employees suppose heard, engaged, and a sense of belonging.

    Xero launched its UK and New Zealand Small company Index for may also 2021. In New Zealand, there are improvements for both earnings (up 6.2%) and jobs (up 4.7%) figures for Kiwi small businesses. in the UK, the Index turned into unchanged at 86 features. earnings grew 2.5% 12 months over year while jobs fell 2.8% 12 months over year in may also.


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